Shipping Policy
Shipping is $10.00 USD once per eligible order, regardless of quantity or number of strengths. When tax is handled separately by DXS, checkout collects no tax and clearly labels the total due now. This does not claim tax exemption. DXS handles tax and carrier compliance separately.
DXS serves approved US destinations only. Availability depends on the destination and items in your order. International shipping and US territories are not enabled. If checkout cannot confirm eligibility, contact DXS before ordering.
Processing begins after payment confirmation and fulfillment review. No fixed processing time, delivery date, or carrier service is guaranteed. Actual carrier and tracking details appear in your private order record after dispatch; a received order does not mean it has shipped.
For address errors, restricted destinations, delayed, damaged, missing or returned packages, contact DXS with your order ID. DXS will review the exception before arranging any resolution. Historical pickup orders retain their original instructions.
DXS / Frequently asked questions
CLEAR ANSWERS.
Ordering, shipping, documentation, and the research-use requirements.
Ordering
Can I order without an account?
Yes. Guest checkout is available. Enter your name, phone and email to place a shipping order. Keep the private order link to check its status.
How do I track an existing order?
Open your private order link, or use Track your order with your order ID and the email or phone entered at checkout.
Shipping & payment
Do you ship orders?
Shipping is $10.00 once per eligible US order. Destination and item eligibility are checked before ordering. See the Shipping Policy below for processing, tracking and exceptions.
How do I pay for a shipping order?
After an order is placed, the order page provides the existing payment links. Pay the displayed order total and include your order ID in the payment note.
Documentation
Where can I find a certificate of analysis?
Use Lab Documentation to find the product record. No COA files or batch results are currently published in this catalog. Product artwork is not a certificate of analysis.
Research use
What are these materials intended for?
These materials are for laboratory research use only. They are not for human or veterinary use. Do not administer.
Still have a question?
Find your order or contact DXS for help with a product record or shipping.